Brightside Solar
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Privacy Policy

Last updated: 6 June 2026

1. Who We Are

Brightside Solar is a family-run solar panel installation business based in Hampshire, UK. We are the data controller for any personal information collected through this website. Our registered address is: 14 The Avenue, Petersfield, Hampshire, GU32 3JY, United Kingdom. You can contact us by phone on 0333 567 1174 or by post at the address above.

2. Information We Collect

When you fill out our quote form, we collect the following personal information:

  • Your full name
  • Email address
  • Phone number
  • Postcode and property address
  • Any additional details you provide in message fields

We also collect technical information automatically through cookies and similar technologies, including your IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide you with a free solar panel quote and survey
  • To contact you about your enquiry by phone, email, or WhatsApp
  • To prepare a bespoke system design for your property
  • To comply with legal and regulatory obligations (e.g. MCS certification)
  • To improve our website and services through analytics
  • To prevent fraud and protect our systems

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: When you submit our quote form, you consent to us contacting you about your enquiry.
  • Contract: Processing is necessary to provide you with a quote and potentially enter into an installation contract.
  • Legitimate Interests: We use analytics to improve our website and prevent fraudulent submissions.
  • Legal Obligation: We retain certain records for tax, accounting, and regulatory compliance purposes.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies. These include:

  • Essential cookies: Required for the website to function (e.g. form security, spam prevention).
  • Analytics cookies: Help us understand how visitors use our site so we can improve it.
  • Advertising cookies: Used by Google Ads and other advertising platforms to measure campaign performance and show relevant ads.

You can control cookies through your browser settings. For more information, visit www.aboutcookies.org.

6. Google Ads and Remarketing

We use Google Ads to advertise our services. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies by visiting Google Ads Settings. We also use Google Analytics to understand how users interact with our site. Google Analytics data is processed in accordance with Google's Privacy Policy.

7. Data Sharing

We do not sell your personal data. We may share your information with:

  • Our installation partners and MCS-certified subcontractors (only when necessary for your project)
  • IT service providers who host our website and manage our data
  • Regulatory bodies when required by law (e.g. MCS, RECC, TrustMark)
  • Professional advisers (e.g. accountants, insurers) in the course of their duties

All third parties are bound by confidentiality obligations and data protection requirements.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for 2 years from the date of submission. If you become a customer, we retain your data for 7 years in accordance with UK tax and accounting regulations. After these periods, your data is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Ask us to limit how we use your data.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at 0333 567 1174 or by post at our registered address.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS. Access to your data is limited to authorised personnel who need it to perform their duties.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated by updating the date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Phone: 0333 567 1174
  • Address: 14 The Avenue, Petersfield, Hampshire, GU32 3JY, United Kingdom

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly. Visit ico.org.uk for more information.